Investigating Employees' Evaluations of Workplace Incidents and Their Influence on Communication: An Attribution Study
AbstractIntroductory research on attributions has focused on human traits. Attributions have also been related to social environmental factors and to communication behaviour. However, further exploratory research on the mediating cognitive processes involved in relating attributions to communication behaviour is required. This attribution study investigated employees' evaluations of workplace incidents and their influence on interactive dyadic communication. The study incorporated the critical incident technique in semi-structured interviews to address the research questions on employees' evaluations about workplace incidents; the influence of employees' evaluations on workplace interactions and attributions; and the influence of employees' attributions on workplace interactions and evaluations. Conversational data analyses were used in the examination of classifications of employees' self-reports on their work-related experiences. Informants constituted one member of the Academic, and one member of the Administrative staff categories of a tertiary-level higher educational institution in the twin-island of Trinidad & Tobago.
Original Research Articles
Authors are responsible for securing permissions to reproduce copyrighted work and to provide such documentary evidence prior to publication.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication, with the work for three years after publication simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.