Innovation in an Ever-Changing World - Using a Virtual Reference Service to Develop a Technology Inclusive, Research Driven Caribbean Library for the Future: A Literature Review

Abstract

This article aims to analyze the usage patterns and current trends in virtual reference services (VRS), providing insights into the benefits, challenges, and emerging practices in this field. By shedding light on the evolutionary nature of VRS, this study seeks to contribute to the growing body of literature on VRS and guide future developments in this vital area of library and information science, especially within the Caribbean context.
It draws from the experiences and outcomes of the UWI libraries' reengineered VRS to contribute to the broader discourse on VRS. The insights gained can inform other institutions in the Caribbean region and beyond, empowering them to optimize their VRS operations and continue delivering vital support to their communities in an increasingly digital and remote learning environment.
The VRS has opened opportunities for innovation and collaboration in the Caribbean academic library landscape. Cooperative partnerships, resource sharing, and the development of comprehensive knowledge bases facilitate efficient information management, exchange, and preservation. Embracing VRS enables libraries to set goals, support teaching, learning, and research endeavors, and effectively serve the diverse needs of Caribbean communities. Librarians must continue to adapt and develop expertise in VRS to effectively meet the changing needs of patrons to thrive in the evolving digital environment. Incorporating recommended guidelines and best practices from existing literature, Caribbean libraries can enhance their VRS practices and policies